FAQ

What Is The Status Of My Order?

You can look up your order status here. All orders have up to a 2 business day [Mon–Fri] processing time in preparation for shipment. Business days do not include holidays or weekends.

If your tracking status says pending or PRE-SHIPMENT, your order has been fulfilled and is waiting for the shipping carrier for additional updates. 

How Long Until I Receive My Domestic Order?

Orders are typically processed within 2 business days [Mon–Fri] of the time of your purchase for all shipping options. After processing it typically takes 3 to 9 business days [Mon–Fri] from the shipping date to reach your doorstep, depending on the shipping method selected. Business days do not include holidays or weekends.

Shipments typically take to 3 to 5 business days for Expedited, 4 to 6 days for Priority shipping, and 6 to 9 business days for First Class shipping.

Most orders tend to arrive faster than the estimated delivery times we provide! The mail carrier may provide their own estimated delivery date on your tracking. Please keep in mind that this is an estimated date provided by the mail carrier and not a guarantee on when you will receive your order.

You will receive tracking information sent to the email address provided on your original order. If you just received the tracking information, please allow 1 to 2 business days for the tracking status to update.

How Long Until I Receive My International Order?

International orders require extended shipping time, 2 to 3 weeks or longer, in some cases. Shipping times vary based on your international shipping address. Import duties, taxes, and other fees are not included in the item price or shipping costs. These charges are the buyer’s responsibility.

***You may need to allow more time for shipping during holidays and times of extreme weather conditions—this can all change delivery time estimates as it is up to the mail services.

Holiday Order/USPS Shipping Information

During the holiday season our fulfillment center works very hard to meet our 2 business day processing times but in some cases it may take just a little longer. Customers may experience shipping delays due to various issues affecting all mail carriers during this time. Many local USPS post offices may take a longer time to process any incoming packages due to the increased volume. We would advise to place holiday orders as early as possible while being mindful of when our Holiday Return Policy starts.

What Is Your Return/Exchange Policy?

To start the return/exchange process, click here or visit: https://bostonscally.loopreturns.com/

As part of our 100% guarantee, all size EXCHANGES or returns for store credit are honored up to 30 days from the original purchase date. Items must be returned in new/unworn condition and accompanied by your original receipt.

For a REFUND to your original form of payment, returns must be submitted within 14 days of the original purchase date in order to receive a refund. Refunds do not include the original shipping fee (if applicable). Returns for refund are subject to an $8.95 restocking fee.

Orders received as a GIFT are only eligible for store credit/exchange (no refunds).

A prepaid return label will be available after following the steps in our returns portal. Please use the prepaid return label we provide to help prevent any delays with your return.

Do You Have A Retail Store?

At this time, our e-commerce store is open for ONLINE purchases only. We do pop up shops from time-to-time in the Boston area (typically in the summer/fall months) — follow us on Instagram and Facebook if you don’t already to keep up to date on all Boston Scally news and product launches.

We’d be happy to help guide you on a size/style before ordering, just email info@bostonscally.com for assistance.

How Do I Measure For My Scally Cap?

The easiest way to measure your scally cap size is to use a string or shoelace. Wrap the string around your head and mark where it meets the other end. Lay the string flat and measure the length to your mark. Our cap sizing is best done in centimeters.

If you are buying a scally cap as a gift for someone and you need to be a little sneaky with the sizing, we suggest taking a string to measure the inside of a cap they already own that fits them well. Use this measurement to find their size on our website.

Please refer to the size chart on each product page, as our sizing can vary for different cap styles. If you’re in between sizes, it’s really a matter of preference – go down for a slim/tighter fit, and up for a more comfortable fit. A tight fitting scally cap will stretch about a half centimeter after wearing it for a while. We offer a 30-day Exchange/Store Credit policy if the cap doesn't fit as you were hoping and a 14-day return window. Please refer to our return policy for additional guidance.

We also recommend checking out our Style Guide to find the best cap for you — https://www.bostonscally.com/blogs/news/how-to-pick-the-right-scally-cap-style

How Do I Know What Size Shirt To Buy?

Shirts are not tight, but a bit more form fitting for increased comfort. If you are on the fence, we recommend going up a size. If you are unsure of what size to order, email us at info@bostonscally.com

How Do I Clean My Scally Cap?

We recommend spot cleaning your cap and tossing it in the dryer for 10 minutes at a time to freshen it up like new. We have found that Woollite also works great!

For more detailed care tips check out: https://www.bostonscally.com/blogs/news/how-to-clean-your-favorite-boston-scally-cap-and-flat-cap

Why Do I Keep Getting An Error Message When I Enter My Shipping And Billing Address?

Please check that your billing zip code and address exactly matches what your bank has on file. Double check for typos. You can also try using a different device or browser to place your order.

How Can I Change Something After I've Placed My Order?

Our shipping partners work very fast and orders begin processing as soon as they are received. We are unable to cancel or make changes to order information once an order has been placed. Please double check the size, color, and style that you’re ordering, as well as review your address for any typos.

Can I Place My Order Over The Phone?

We do not accept orders over the phone. Our site is encrypted and 100% secure.

Can I Add Something To My Order Even Though I Already Submitted It?

Unfortunately, we can’t add items to an existing/already processed order. You’ll need to place a new order for additional item(s).

Why Are Some Newly Released Products Limited Per Order?

To ensure fairness and allow as many customers as possible to enjoy our new and limited items, we restrict initial purchase quantities per customer/household. These limitations are temporary.

Are Your Gift Cards Electronic Only Or Will I Receive Something In The Mail? How Do I Use It?

Our gift cards are electronic only and will be emailed to the email address provided on the original order. There will be instructions within the email confirmation on how to redeem the gift card.

If you are trying to use a gift card to purchase from our online shop, simply enter the 16-digit code at checkout (in the box that says gift card/or discount code) and your balance will be applied to the order.

How Do I Unsubscribe From Emails?

If you would like to Unsubscribe from Boston Scally marketing emails, please click the Unsubscribe link at the bottom of your most recent email, or reach out to our team at info@bostonscally.com for help with unsubscribing.

How Do I Change My Text Message Preferences?

You can cancel our text message alerts at any time by texting “STOP” in response to the text message you received after which we will send a text message to confirm that you have been unsubscribed. After this, you will no longer receive text messages from that particular number. If you want to receive our text alerts again, respond to the unsubscribe confirmation with START or change the phone number in your account and we will start sending text alerts to you again. If at any time you forget what keywords are supported, text “HELP” to the text message you received and you will receive instructions on how to use our service as well as how to unsubscribe.

Media/Press/Advertising Inquiries

For any media, press or advertising inquiries, please contact us at info@bostonscally.com

Do You Have A Wholesale Program?

Yes, we do! If you’re interested in working with us, please contact the team at wholesale@bostonscally.com

Is There A Discount Code I Can Add To My Order?

We offer sales and promo codes from time to time. Follow us on social media and sign up for our emails to stay up to date on promotions.

I Have A Discount Code, But It Is Not Working When I Enter It At Checkout, Do You Know Why?

Make sure to check that your discount code is valid. Discount codes will not work if they are expired. Our system only allows one discount per order, so if you’re trying to add another, this could be why it’s not working.

What Forms Of Payment Do You Accept?

We gladly accept Visa, MasterCard, American Express, Discover, Shop Pay Installments, or regular account payments all through PayPal.

How Secure Is This Store?

This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). Do I need a PayPal account to purchase from this store? No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it.

We do not take orders over the phone.

Where Are Your Products Made?

We design all products locally here in the US. Final assembly is done in PRC to maintain high level of quality at an affordable price.

Do You Make Scally Caps For Women And Children?

All of our caps are unisex and we do offer caps for kids. Check out the kids page on our website.