FREQUENTLY ASKED QUESTIONS
What Is The Status Of My Order?
To check the status of your order, enter your email address and order number here.
All orders are subject to 1-2 business days (Monday through Friday) processing time in preparation for shipment. Business days do not include holidays or weekends.
Pending or PRE-SHIPMENT tracking statuses mean the order has been fulfilled and is awaiting additional updates from the shipping carrier.
What Shipping Carriers Do You Use?
All orders are shipped via USPS, DHL or FedEx.
How Long Until I Receive My Domestic Order?
Orders are processed within 1-2 business days (Monday through Friday) from the time of your purchase for all shipping options. Orders placed over the weekend or on a holiday will not be processed for fulfillment until the following business day.
Following processing, it takes approximately 3-9 business days from the shipping date to reach your doorstep, depending on the ship method selected. Business days do not include holidays or weekends.
- First Class Shipping: processing + 6-9 business days
- Expedited Shipping: processing + 3-5 business days
- 2 Day Shipping: processing + 2-3 business days
Most shipments do tend to arrive faster than the estimated delivery date Boston Scally provides. The shipping carrier may provide their own estimated delivery date on your tracking information. Please keep in mind that this is an estimated date, not a guarantee of when your order will arrive.
Tracking information is sent to the email address provided on the original order at checkout. Please allow 1-2 business days for the tracking status to update.
Please note: Expedited shipping is not available on orders shipping to Alaska and Hawaii. 2 Day shipping is not available on orders shipping to PO boxes, Alaska, Hawaii, Puerto Rico or APOs.
How Long Until I Receive My International Order?
International orders require extended shipping time, 2-3 weeks or longer, in certain cases. Shipping times vary based on the international shipping address.
**Please note: extended shipping time may be necessary during holidays and times of extreme weather conditions.
What Will The Duties And Taxes Be For My International Order?
Import duties, taxes and other fees are not included in the item price or shipping costs for international orders. These charges are the buyer’s responsibility.
Holiday Shipping Information
During the holiday season, our fulfillment center goes above and beyond to meet processing times (1-2 business days). In some cases, it may take a little longer before an order ships.
Customers may experience shipping delays due to various issues impacting all shipping carriers. Many local post offices may take longer to process incoming packages due to increased volume.
We advise customers to place holiday orders as early as possible, while being mindful of when our Holiday Return Policy begins (November 21, 2025).
Holiday Shipping Cut-off Dates
Orders must be placed on our website by the following dates and times to ensure delivery by Christmas:
- Ground - Saturday, December 13, 2025, 11:59pm EST
- Expedited - Monday, December 15, 2025, 11am EST
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2-Day - Thursday, December 18, 2025, 11am EST
Holiday Return Policy
Purchases made between November 21 and December 31, 2025 can be returned for store credit or an exchange in size through January 31, 2026. Items must be returned in new or unworn condition, and have original tags attached.
Returns for a refund to the original payment form are valid up to 14 days from the original purchase date. There is an $8.95 restocking fee for all returns for refund.
Original shipping charges for returns and exchanges are non-refundable.
Orders received as a gift are only eligible for store credit or size exchange, no refunds.
To start the return/exchange process, please visit Boston Scally Returns.
Contact support at info@bostonscally.com for any questions or assistance.
What Is Your Return/Exchange Policy?
To start the return/exchange process visit bostonscally.loopreturns.com
As part of our 100% guarantee, all size EXCHANGES or returns for store credit are honored up to 30 days from the original purchase date. Items must be returned in new/unworn condition and accompanied by your original receipt.
For a REFUND to your original form of payment, returns must be submitted within 14 days of the original purchase date in order to receive a refund. Refunds do not include the original shipping fee (if applicable). Returns for refund are subject to an $8.95 restocking fee.
Orders received as a GIFT are only eligible for store credit/exchange (no refunds).
A prepaid return label will be available after following the steps in our returns portal. Please use the prepaid return label we provide to help prevent any delays with your return.
Are ISlide Custom Purchases Eligible for Return / Exchange?
Please note that ISlide products are custom made to order and are final sale.
ISlide can accept order cancellations within 48 hours of purchase. After that time, no cancellations or returns will be accepted— except in the case of product defects or issues.
This policy applies only to custom ISlide products and does not affect return eligibility for standard Boston Scally items
Do You Have A Retail Store?
At this time, our e-commerce store is open for ONLINE purchases only. We do pop up shops from time-to-time in the Boston area (typically in the summer/fall months) — follow us on Instagram and Facebook if you don’t already to keep up to date on all Boston Scally news and product launches.
We’d be happy to help guide you on a size/style before ordering, just email info@bostonscally.com for assistance.
How Do I Measure For My Scally Cap?
The easiest way to measure your scally cap size is to use a string or shoelace. Wrap the string around your head and mark where it meets the other end. Lay the string flat and measure the length to your mark. Our cap sizing is best done in centimeters.
If you are buying a scally cap as a gift for someone and you need to be a little sneaky with the sizing, we suggest taking a string to measure the inside of a cap they already own that fits them well. Use this measurement to find their size on our website.
Please refer to the size chart on each product page, as our sizing can vary for different cap styles. If you’re in between sizes, it’s really a matter of preference – go down for a slim/tighter fit, and up for a more comfortable fit. A tight fitting scally cap will stretch about a half centimeter after wearing it for a while. We offer a 30-day Exchange/Store Credit policy if the cap doesn't fit as you were hoping and a 14-day return window. Please refer to our return policy for additional guidance.
We also recommend checking out our Boston Scally Co. Style Guide to find the best cap for you.
How Do I Know What Size Shirt To Buy?
Shirts are not tight, but a bit more form fitting for increased comfort. If you are on the fence, we recommend going up a size.
The measurements are for an average body type. Overall fit can vary with styles and body types. Please refer to the size chart on each product page for product-specific measurements.
If you are unsure of what size to order, email us at info@bostonscally.com
How Do I Clean My Scally Cap?
We recommend spot cleaning your cap and tossing it in the dryer for 10 minutes at a time to freshen it up like new. We have found that Woolite also works great.
For more detailed care tips, check out our Scally Cap Care Guide
Why Am I Getting An Error Message When I Enter My Shipping And Billing Address?
Please check that your billing zip code and address exactly matches what your bank has on file. Double check for typos. You can also try using a different device or browser to place your order.
How Can I Change My Order After Submitting It?
Our shipping partners work very fast and orders begin processing as soon as they are received. We are unable to cancel or make changes to order information once an order has been placed. Please double check the size, color, and style that you’re ordering, as well as review your address for any typos.
Can I Place My Order Over The Phone?
We do not accept orders over the phone. Our site is encrypted and 100% secure.
Can I Add Something To My Order Even Though I Already Submitted It?
Unfortunately, we can’t add items to an existing/already processed order. You’ll need to place a new order for additional item(s).
Why Is My Discount Code Not Working When I Enter It At Checkout?
Please check that your discount code is still valid. Discount codes also will not work if they are expired or are not valid for the item(s) in your order. Note, our system only allows one discount code, promotion, or special offer per order.
Is There A Discount Code I Can Add To My Order?
We offer sales and promo codes from time to time. Follow us on social media and sign up for our emails to stay up to date on promotions.
What Forms Of Payment Do You Accept?
We gladly accept Visa, MasterCard, American Express, Discover, Shop Pay Installments, Amazon Pay, Venmo, or regular account payments all through PayPal.
How Secure Is This Store?
Payment transactions are processed by our third-party payment processors in accordance with our Privacy Policy.
Why Are Some Newly Released Products Limited Per Order?
To ensure fairness and allow as many customers as possible to enjoy our new and limited items, we restrict initial purchase quantities per customer/household. These limitations are temporary.
Are Your Gift Cards Electronic Only Or Will I Receive Something In The Mail? How Do I Use It?
Our gift cards are electronic only and will be emailed to the email address provided on the original order. There will be instructions within the email confirmation on how to redeem the gift card.
If you are trying to use a gift card to purchase from our online shop, simply enter the 16-digit code at checkout (in the box that says gift card/or discount code) and your balance will be applied to the order.
How Do I Unsubscribe From Emails?
If you would like to Unsubscribe from Boston Scally marketing emails, please click the Unsubscribe link at the bottom of your most recent email, or reach out to our team at info@bostonscally.com for help with unsubscribing.
How Do I Change My Text Message Preferences?
You can cancel our text message alerts at any time by texting “STOP” in response to the text message you received after which we will send a text message to confirm that you have been unsubscribed. After this, you will no longer receive text messages from that particular number. If you want to receive our text alerts again, respond to the unsubscribe confirmation with START or change the phone number in your account and we will start sending text alerts to you again. If at any time you forget what keywords are supported, text “HELP” to the text message you received and you will receive instructions on how to use our service as well as how to unsubscribe.
How Do I Unsubscribe From Your Mailing List?
Please reach out to us at info@bostonscally.com to unsubscribe from our catalog and postcard mailings.
Media/Press/Advertising Inquiries
For any media, press or advertising inquiries, please contact us at info@bostonscally.com
Do You Have A Wholesale Program?
Yes, we do! If you’re interested in working with us, please contact the team at wholesale@bostonscally.com
Where Are Your Products Made?
We design all products locally here in the US. Final assembly is done in PRC to maintain high level of quality at an affordable price.
Do You Make Scally Caps For Women And Children?
All of our caps are unisex and we do offer caps for kids.
How Do I Make Sure I'm Buying Authentic Boston Scally Co. Gear?
To ensure you’re getting the real deal, always shop directly through our official website, www.bostonscally.com.
Think you've spotted a Boston Scally cap fake or found a deal that seems too good to be true? Reach out to us at info@bostonscally.com before making a purchase.
Unfortunately, there are counterfeit websites and social media pages that pretend to represent us. You can learn more about ensuring you only buy authentic Boston Scally Co. gear here: Boston Scally Co. Brand Protection
