WHAT IS THE STATUS OF MY ORDER?
You can look up your order status here, please note that USPS is taking upwards of 7-10 business days to load their tracking information during the Holiday Season. If your tracking status says pending or PRE-SHIPMENT, your order has been fulfilled and provided to the shipping carrier for sorting and final delivery. Please contact USPS for further updates.
HOLIDAY ORDER/USPS SHIPPING INFORMATION
During this holiday season our fulfillment center has been working hard to meet our 1-2 business day standard, but customers may experience shipping delays due to various issues affecting USPS deliveries. Many local USPS post offices may take a longer time to process any incoming packages due to an increased volume. We would advise to place holiday orders as early as possible this year.
You can look up your order status here, please note that USPS is taking upwards of 7-10 business days to load their tracking information during the Holiday Season. If your tracking status says pending or PRE-SHIPMENT, your order has been fulfilled and provided to the shipping carrier for sorting and delivery. Please contact USPS for further updates.
WHAT IS YOUR RETURN/EXCHANGE POLICY?
To start the return/exchange process, click here or visit:
Gift with confidence, exchanges are guaranteed until 1/31/22. Holiday gift orders purchased between 11/26-12/25 will be honored through January 31st (for exchange only).
As part of our 100% guarantee, all size EXCHANGES or store credits are honored up to 30 days of the original purchase date, returned in new/unworn condition and accompanied by your original receipt. For a REFUND of product, refunds must be processed within 14 days of original purchase date in order to receive the refund amount minus shipping and restocking fee. Orders received as a gift are only eligible for store credit/exchange (no refunds).
DO YOU HAVE A RETAIL STORE?
We're only located online, but let us know how we can help! Check out our FAQ below or contact us with any questions you might have.
HOW DO I MEASURE FOR MY SCALLY CAP?
HOW DO I KNOW WHAT SIZE SHIRT TO BUY?
Shirts are not tight, but a bit more form fitting for increased comfort. If you are on the fence, we recommend going up a size.
If you are unsure of what size to order, email us at firstname.lastname@example.org
HOW DO I CLEAN MY SCALLY CAP?
We recommend spot cleaning your cap and tossing it in the dryer for 10 minutes at a time to freshen it up like new. We have found that Woollite also works great!
HOW LONG UNTIL I RECEIVE MY DOMESTIC ORDER?
All items are processed and shipped within 24-48 hours [Mon-Fri] of the time of your purchase via standard USPS mail--from then it typically takes 3-5 business days [Mon-Fri] from shipping date to reach your doorstep. Shipments take closer to 1-3 days if you’re on the East Coast and 3-5 days to the rest of the country.
You will receive tracking information to the email address provided on the original order when the shipping carrier scans the package with an update. If you just received the tracking information, allow 24-48 hours for the tracking status to update.
HOW LONG UNTIL I RECEIVE MY INTERNATIONAL ORDER?
International orders require extended shipping time, 2-3 weeks or longer, in some cases. Shipping times vary based on your international shipping address. Import duties, taxes and other charges are not included in the item price or shipping costs. These charges are the buyer’s responsibility.
***You may need to allow more time for shipping during holidays and times of extreme weather conditions--this can all change delivery time estimates as it is up to USPS deadlines/mail services.
WHY DO I KEEP GETTING AN ERROR MESSAGE WHEN I ENTER MY SHIPPING AND BILLING ADDRESS?
Be sure to check that your billing zip code matches the same zip code for the credit card that you are using. The billing address should match exactly what your bank has on file. Double check for typos.
HOW CAN I CHANGE SOMETHING ON MY ORDER ONCE I’VE ALREADY PLACED IT?
Our shipping partners work very fast and orders begin processing as soon as they are received. We are unable to cancel or make changes to order information once an order has been received. Be sure to double check the sizes you’re ordering and your address for any typos!
CAN I PLACE MY ORDER OVER THE PHONE?
Because our site is encrypted and 100% secure, all of our orders are placed through our website.
CAN I ADD SOMETHING TO MY ORDER EVEN THOUGH I ALREADY SUBMITTED IT?
We wish we could, but unfortunately we can’t add anything to an existing/already processed order. You’ll need to place a new order for the new item.
ARE YOUR GIFT CARDS ELECTRONIC ONLY OR WILL I RECEIVE SOMETHING IN THE MAIL? HOW DO I USE IT?
Our gift cards are electronic only and will be emailed to the email address provided on the original order. There will be instructions within the email confirmation on how to redeem the gift card.
If you are trying to use a gift card to purchase from our online shop, simply enter the 16-digit code at checkout (in the box that says gift card/or discount code) and your balance will be applied to the order.
HOW DO I CHANGE MY TEXT MESSAGE PREFERENCES?
You can cancel our text message alerts at any time by texting “STOP” in response to the text message you received after which we will send a text message to confirm that you have been unsubscribed. After this, you will no longer receive text messages from that particular number. If you want to receive our text alerts again, respond to the unsubscribe confirmation with START or change the phone number in your account and we will start sending text alerts to you again. If at any time you forget what keywords are supported, text “HELP” to the text message you received and you will receive instructions on how to use our service as well as how to unsubscribe.
DO YOU HAVE ANY RETAIL LOCATIONS?
At this time our e-commerce store is open for ONLINE purchases only. We do pop up shops from time-to-time throughout the year (quite often in the summer/fall months) --- follow us on Instagram and Facebook if you don’t already to keep up to date on all Boston Scally news and product launches! We’d be happy to help guide you on a size/style before ordering, just email email@example.com for assistance.
For any media, press or advertising inquiries, please contact us at firstname.lastname@example.org
DO YOU HAVE A WHOLESALE PROGRAM?
We'd do! If you’re interested in working with us, please contact us at email@example.com
IS THERE A DISCOUNT CODE I CAN ADD TO MY ORDER?
We offer sales and promo codes from time to time. Follow us on social media and sign up for our emails to stay up to date on promotions.
I HAVE A DISCOUNT CODE, BUT IT IS NOT WORKING WHEN I ENTER IT AT CHECKOUT, DO YOU KNOW WHY?
Make sure to check that your discount code is valid. Discount codes will not work if they are expired. Our system only allows one discount code per order, so if you’re trying to add another code, this could be why it’s not working.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We gladly accept Visa, MasterCard, American Express, Discover, Shop Pay Installments, or regular account payments all through PayPal.
HOW SECURE IS THIS STORE?
This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). Do I need a PayPal account to purchase from this store? No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it.
We do not take orders over the phone.
WHERE ARE YOUR PRODUCTS MADE?
We design all products locally here in the US. Final assembly is done in PRC to maintain high level of quality at an affordable price.
DO YOU MAKE SCALLY CAPS FOR WOMEN AND CHILDREN?
All of our caps are unisex and we do offer caps for kids. Check out the kids page on our website.