FAQ

HOW CAN I CONTACT SOMEONE AT BOSTON SCALLY COMPANY?

 

WHAT IS THE STATUS OF MY ORDER?

You can track your order here. Please allow 24-48 hours for your tracking information to load.

 

WHAT IS YOUR RETURN/EXCHANGE POLICY?

Holiday purchases made between 11/15/16 and 12/15/16 will have an extended return policy until 1/15/17 FOR EXCHANGE ONLY. Original packing slip and order number must be provided for any holiday exchange requests.

As part of our 100% guarantee, all returns are honored up to 30 days of the original purchase date, returned in new/unworn condition and accompanied by your original receipt. Shipping costs are not refunded and the customer is responsible for shipping the item back. (We take care of the shipping costs on the exchanged order back to you.)

Ship new/unworn items for exchange to our return facility:

Webgistix Corporation

c/o Boston Scally Co. Returns

320 Stewart Road

Hanover Township, PA 18706

 

(Don’t worry we’re all from Mass here, the back-end of the online fulfillment center we use is based there--not us.)

Include your original packing slip and write on it what you’d like in exchange. If you have any questions, email us at info@bostonscally.com

Tracking information for your exchange will be sent to the email address provided on the original order when the shipping carrier scans the new package with an update. If you just received the tracking information, allow 24-48 hours for the tracking status to update.

***returns/exchanges can take up to 5-10 business days to process and inventory cannot be guaranteed on exchanges. Timeframe varies during holidays.

 

HOW DO I KNOW WHAT SIZE SHIRT TO BUY?

Shirts are not tight, but a bit more form fitting for increased comfort. If you are on the fence, we recommend going up a size.

HOW DO I MEASURE FOR MY CAP? (SEE SIZE CHARTS BELOW AND ON EACH PRODUCT PAGE)

All of our caps range in size based on different styles. Be sure to check the size chart for EACH STYLE before placing your order.

 If you are unsure of what size to order, email us at info@bostonscally.com

 

HOW LONG UNTIL I RECEIVE MY DOMESTIC ORDER?

All items are processed and shipped within 24-48 hours [Mon-Fri] of the time of your purchase via standard USPS mail--from then it typically takes 3-5 business days [Mon-Fri] from shipping date to reach your doorstep. Shipments take closer to 1-3 days if you’re on the East Coast and 3-5 days to the rest of the country.

You will receive tracking information to the email address provided on the original order when the shipping carrier scans the package with an update. If you just received the tracking information, allow 24-48 hours for the tracking status to update.

 

HOW LONG UNTIL I RECEIVE MY INTERNATIONAL ORDER?

International orders require extended shipping time, 2-3 weeks or longer, in some cases. Shipping times vary based on your international shipping address. Import duties, taxes and other charges are not included in the item price or shipping costs. These charges are the buyer’s responsibility.

***You may need to allow more time for shipping during holidays and times of extreme weather conditions--this can all change delivery time estimates as it is up to USPS deadlines/mail services.

 

WHY DO I KEEP GETTING AN ERROR MESSAGE WHEN I ENTER MY SHIPPING AND BILLING ADDRESS?

Be sure to check that your billing zip code matches the same zip code for the credit card that you are using. The billing address should match exactly what your bank has on file. Double check for typos.

 

HOW CAN I CHANGE SOMETHING ON MY ORDER ONCE I’VE ALREADY PLACED IT?

Our shipping partners work very fast and orders begin processing as soon as they are received. We are unable to cancel or make changes to order information once an order has been received. Be sure to double check the sizes you’re ordering and your address for any typos!

 

CAN I PLACE MY ORDER OVER THE PHONE?

Because our site is encrypted and 100% secure, all of our orders are placed through our website.

 

CAN I ADD SOMETHING TO MY ORDER EVEN THOUGH I ALREADY SUBMITTED IT?

We wish we could, but unfortunately we can’t add anything to an existing/already processed order. You’ll need to place a new order for the new item.

 

ARE YOUR GIFT CARDS ELECTRONIC ONLY OR WILL I RECEIVE SOMETHING IN THE MAIL? HOW DO I USE IT?

Our gift cards are electronic only and will be emailed to the email address provided on the original order. There will be instructions within the email confirmation on how to redeem the gift card.

If you are trying to use a gift card to purchase from our online shop, simply enter the 16-digit code at checkout (in the box that says gift card/or discount code) and your balance will be applied to the order.

 

DO YOU HAVE ANY RETAIL LOCATIONS?

At this time our e-commerce store is open for ONLINE purchases only. We do pop up shops from time-to-time throughout the year (quite often in the summer/fall months) --- follow us on Instagram and Facebook if you don’t already to keep up to date on all Boston Scally news and product launches! We’d be happy to help guide you on a size/style before ordering, just email info@bostonscally.com for assistance.

 

MEDIA/PRESS/ADVERTISING INQUIRIES

For any media, press or advertising inquiries, please contact us at info@bostonscally.com

 

DO YOU HAVE A WHOLESALE PROGRAM?

We don’t currently have a wholesale program, but if you’re interested in working with us in the future when it is available, please contact us at info@bostonscally.com

 

IS THERE A DISCOUNT CODE I CAN ADD TO MY ORDER?

We offer sales and promo codes from time to time. Follow us on social media and sign up for our emails to stay up to date on promotions.

 

I HAVE A DISCOUNT CODE, BUT IT IS NOT WORKING WHEN I ENTER IT AT CHECKOUT, DO YOU KNOW WHY?

Make sure to check that your discount code is valid. Discount codes will not work if they are expired. Our system only allows one discount code per order, so if you’re trying to add another code, this could be why it’s not working.

 

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We gladly accept Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal.

 

HOW SECURE IS THIS STORE?

This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). Do I need a PayPal account to purchase from this store? No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it.

We do not take orders over the phone.

 

WHERE ARE YOUR PRODUCTS MADE?

We design all products locally and source material from the US, Canada and overseas to keep price consistent and maintain the highest quality.

 

DO YOU MAKE SCALLY CAPS FOR WOMEN AND CHILDREN?

All of our caps are unisex and we do offer caps for kids. Check out the kids page on our website.